MetaTrader logins contain numbers only. Your login should have been sent to your registered email address following registration.
The password you entered is not correct.
Your MetaTrader password should be at least eight characters in length and contain numbers as well as upper and lower-case letters of the Latin alphabet. It is case-sensitive. To avoid making any mistakes, you can simply copy and paste the password from the email you were sent following registration.
You didn't select the correct server.
Make sure that you choose the server that corresponds to the range of numbers that your account falls in.
If you downloaded the MetaTrader 4 platform from a different site, your server will not appear in the list. In this case you need to download the latest version from our site. You may also need to manually enter the IP address 126.96.36.199:443 which is JCMFX-LIVE ip.
The account no longer exists.
Live accounts will be deleted if they have not been activated within 30 days of being opened. To activate a live account, you will need to meet the minimum deposit requirement for your account type. MetaTrader 4 demo accounts will expire if they have not been logged into for 21 days.
What supporting documents do I need to provide if I want to be your client?
A color copy of valid passport or other official identification document issued by authorities (e.g. driver's license, identity card, etc). The identification document must contain the client's full name, an issue or expiry date, the client's place and date of birth or tax identification number and the client's signature.
Do I need to provide my proof of residency?
Yes, you do. In order to start trading and to be able to make withdrawals from your account, your account has to be validated, therefore you must provide a recent utility bill (e.g. electricity, gas, water, phone, oil, Internet, mobile and/or cable TV connection) or bank account statement not older than 6 months, and confirming your registered address.
Why do I need to submit my documents for account validation?
As a regulated company, we operate in accordance with a number of compliance-related issues and procedures imposed by our main regulatory authority, St. Vincent. These procedures involve the collection of adequate documentation from our clients with regards to KYC (Know Your Client), including the collection of a valid ID card and a recent (within 6 months) utility bill or bank account statement that confirms the address the client has registered with.
Can I open an account by providing a different identification document instead of my passport?
Yes, you can send us any other identification document provided that it was issued by an official authority and it contains your clearly visible photo and signature.
How can I open a trading account?
It is simple and quick. Click Open Real Account, fill in the form and upon completion you will receive an email with your login details that you can use to log in to our secure Members Area. Here you will be able to register a live account and also to fund your trading account by clicking the Deposits tab in the main menu.
How long does it take to open a trading account?
In case you fill out all details correctly, it takes less than 5 minutes.
How can I start trading?
If you have already opened a trading account, received your login details by email, submitted your identification documents for account validation, and made a deposit; the next step is to download the trading platform of your choice.
You can find detailed guidance to our trading platforms here.
What is the minimum deposit/withdrawal for a trading account?
It is USD 10.
Do you offer cent accounts? Is the deposit visible in cents?
We offer MINI trading accounts, where 1 micro lot (pip) is equal to 10 USD cents. However, your deposit is always visible in the actual amount, e.g. if you deposit 100 USD, your trading account balance will be 100 USD.
How long can I use a demo account?
At JCMFX demo accounts do not have an expiry date, and so you can use them as long as you want. Demo accounts that have been inactive for longer than 120 days from the last login will be closed. However, you can open a new demo account at any time.
What deposit/withdrawal options do you have?
Currently, you can choose from the following options to deposit and withdraw funds: multiple credit cards, multiple electronic payment methods, bank wire transfer, local bank transfer, and other payment methods. Please read further detail about our deposit options and withdrawal options on our respective website pages.
In which currencies can I deposit money into my trading account?
You can deposit money in any currency and it will be automatically converted into the base currency of your account which is USD, by JCMFX prevailing inter-bank price.
Can I withdraw my money if I have an open position?
Yes, you can, if at the moment of payment your free margin exceeds the amount specified in the withdrawal instruction, including all payment charges. Free margin is calculated as equity less necessary margin (required to maintain an open position). If you do not have sufficient free margin in your trading account, the system will not accept your request and you will need to lower the amount. Please note, that any credit bonus in your account is considered as part of your equity and will be deducted as the result of any withdrawal.
How long does it take for funds to reach my bank account?
It depends on the country the money is sent to. Standard bank wire within the EU takes 3 working days. Bank wires to some countries may take up to 5 working days.
Are there any deposit/withdrawal fees?
We do not charge any fees for our deposit/withdrawal options. For instance, if you deposit USD 100 by Moneybookers and then withdraw USD 100, you will see the full amount of USD 100 in your Moneybookers account as we cover all transaction fees both ways for you.
This also applies to all credit/debit card deposits. For deposits/withdrawals via bank wire transfer, JCMFX covers all transfer fees imposed by our banks, with the exception of deposits amounting to less than 200 USD (or equivalent denomination). Western Union and MoneyGram fees are variable and covered by our clients.
Introduction of JCMFX
Supported Features of JCMFX
Which are the supported features of JCMFX?
Trading on FOREX, PRECIOUS METALS (including GOLD, SILVER), ENERGIES (including CRUDE OIL), and EQUITY INDICES is provided
with a MINIMUM DEPOSIT as low as USD 10
with NEGATIVE BALANCE protection
NO RE-QUOTES, NO REJECTION OF ORDERS
TIGHT SPREADS as low as 1.2 PIP
FRACTIONAL PIP PRICING
MULTIPLE TRADING PLATFORMS accessible from 1 account for speedy trading mobility
REAL-TIME MARKET EXECUTION: 99% of orders executed in less than 1 sec.
ACCOUNT FUNDING 100% automatic and instantly processed 24/7
FAST WITHDRAWALS with NO EXTRA FEES
ALL TRANSFER FEES COVERED BY JCMFX
Nonstop bonus promotions
Demo and real trading competitions
FREE, UNLIMITED DEMO ACCOUNTS with USD 100,000 virtual funds and full access to MULTIPLE TRADING PLATFORMS